30-Day Refund Policy

Effective Date: 7. 22. 2026

This Refund Policy applies to purchases made from TESTG and shipped to addresses within the United States.

By placing an order with TESTG, you acknowledge and agree to the terms described in this Refund Policy.

1. No Returns or Exchanges

TESTG does not accept product returns or exchanges.

Products may not be returned because of:

• A change of mind;

• Buyer’s remorse;

• Personal preference;

• Ordering the wrong product, size, quantity, color, or variation;

• Failure to read the product description;

• Minor variations in appearance, packaging, color, texture, or finish that do not affect the product’s intended use;

• Refusal or failure to accept delivery;

• An incorrect or incomplete shipping address provided by the customer; or

• Any other reason unrelated to a verified defect or shipping damage.

Customers should carefully review all product descriptions and order information before completing a purchase.

2. Limited 30-Day Refund Eligibility

A refund may be available only when the product:

1. Arrived materially damaged; or

2. Contains a manufacturing defect that prevents it from functioning substantially as described.

The customer must notify TESTG within 30 calendar days after the documented delivery date.

A request submitted after the 30-day eligibility period will not be accepted, except where a longer period or additional remedy is required by applicable law.

The submission of a request does not automatically guarantee a refund. Every request is subject to verification and approval by TESTG.

3. Conditions That Must Be Met

To qualify for consideration, all of the following conditions must be satisfied:

• The product must have been purchased directly from TESTG;

• The request must be submitted within 30 calendar days after delivery;

• The customer must provide the order number and the email address used to place the order;

• The customer must provide clear photographs or videos showing the claimed damage or defect;

• The customer must provide photographs of the product, its packaging, the shipping label, and any visible damage to the package when requested;

• The claimed problem must be attributable to shipping damage or a manufacturing defect;

• The product must not have been intentionally damaged, modified, misused, neglected, improperly installed, or used contrary to supplied instructions; and

• The customer must reasonably cooperate with TESTG’s investigation of the request.

TESTG may request additional photographs, videos, written descriptions, troubleshooting information, or other evidence reasonably necessary to evaluate a claim.

Failure to provide requested information may result in denial of the refund request.

4. How to Request a Refund

To request a refund, contact:

Email: testg@gmail.com

The email must include:

• “Refund Request” in the subject line;

• The customer’s full name;

• The order number;

• The email address used for the order;

• A detailed description of the damage or defect;

• The date the issue was discovered;

• Clear photographs or videos showing the issue; and

• Photographs of the packaging and shipping label, when applicable.

Refund requests submitted through another communication channel may not be reviewed until they are received at the email address above.

5. No Product Return Required

TESTG does not ordinarily require customers to mail damaged or defective products back.

Customers must not discard, destroy, repair, alter, or otherwise dispose of a product while a refund request is being reviewed unless TESTG provides written authorization.

TESTG may require reasonable additional verification before approving a refund. If applicable law requires a different procedure, TESTG will follow that law.

6. Damage That Must Be Reported Promptly

Customers should inspect their order immediately after delivery.

Visible shipping damage should be reported as soon as reasonably possible. Delayed reporting may make it more difficult to verify that the damage occurred before or during delivery.

Reporting damage promptly does not extend the 30-day deadline.

7. Claims That Are Not Eligible

Refunds will not be provided for:

• Change-of-mind purchases;

• Products the customer no longer wants or needs;

• Products ordered by mistake;

• Incorrect product selections made by the customer;

• Normal wear and tear;

• Cosmetic imperfections that do not materially affect ordinary use;

• Damage caused after delivery;

• Damage caused by misuse, abuse, neglect, accidents, improper storage, improper cleaning, unauthorized repair, modification, or failure to follow instructions;

• Damage caused by normal deterioration or expected product lifespan;

• Issues caused by incompatibility when compatibility requirements were disclosed before purchase;

• Products purchased from an unauthorized third-party seller;

• Products for which sufficient evidence is not provided;

• Requests submitted more than 30 calendar days after delivery;

• Packages marked delivered where no evidence of product damage or defect exists;

• Delays caused by the shipping carrier, customs, weather, incorrect address information, or circumstances outside TESTG’s reasonable control, unless applicable law requires a refund;

• Orders refused by the customer or not collected from the carrier;

• Damage or loss caused by reshipping, freight forwarding, package forwarding, or delivery to an address other than the final intended recipient; or

• Fraudulent, misleading, incomplete, altered, or duplicate refund claims.

8. Lost, Missing, or Stolen Packages

This limited refund policy covers verified damaged or defective products. It does not create an automatic right to a refund for packages marked as delivered but reported missing or stolen.

Customers should first:

• Confirm the shipping address;

• Check the surrounding delivery area;

• Ask household members, neighbors, building staff, or reception personnel;

• Contact the shipping carrier; and

• Submit any available carrier documentation to TESTG.

TESTG will review such situations individually and comply with any remedies required by applicable law.

9. Incorrect or Incomplete Shipping Information

The customer is responsible for providing a complete and accurate shipping address.

TESTG is not responsible for delivery failures, losses, additional shipping costs, or delays caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

If an address correction is requested before shipment, TESTG may attempt to update the order but does not guarantee that changes can be made after an order has entered processing.

10. Review and Decision

After receiving a complete request, TESTG will review the submitted evidence.

TESTG may:

• Approve the refund;

• Request additional evidence or information;

• Provide reasonable troubleshooting instructions;

• Deny the request when the eligibility conditions are not satisfied; or

• Offer another remedy where appropriate or required by law.

Refund decisions will be communicated using the email address associated with the request.

TESTG reserves the right to reject claims containing inconsistent information, altered evidence, suspected fraud, abuse of the refund process, or insufficient proof of damage or defect.

Nothing in this section permits TESTG to deny a remedy that the customer is legally entitled to receive.

11. Approved Refund Amount

When a refund is approved, it will generally cover the amount paid for the affected product.

Where required by applicable law or appropriate based on the circumstances, the approved refund may also include applicable sales tax and standard shipping charges attributable to the affected product.

The following amounts are not refundable unless required by law:

• Expedited shipping upgrades;

• Optional shipping protection;

• Gift wrapping;

• Third-party service fees;

• Currency conversion fees;

• Bank charges;

• Import duties;

• Customs charges; or

• Costs arising from freight-forwarding or reshipping services.

If only part of an order is damaged or defective, any approved refund will ordinarily be limited to the affected item rather than the entire order.

Discounts, promotional credits, and bundle pricing may be proportionally allocated when calculating the refund.

12. Refund Processing

Approved refunds will ordinarily be issued to the original payment method.

Once TESTG issues the refund, processing times are controlled by the customer’s bank, card issuer, payment processor, or financial institution. The time required for the refund to appear may vary.

TESTG is not responsible for processing delays caused by a financial institution or payment provider.

If the original payment method is unavailable, TESTG may provide another legally permitted refund method at its discretion.

13. Order Cancellations

An order is not automatically cancelable after it has been submitted.

TESTG may attempt to cancel an order when a request is received before processing or shipment begins, but cancellation is not guaranteed.

Once an order has been processed or shipped, it cannot be canceled under this policy merely because the customer changed their mind.

This section does not limit cancellation or refund rights that arise from a failure to ship the order within the promised time or from any other circumstance covered by applicable law.

14. Shipping Delays and Unshipped Orders

If TESTG cannot ship an order within the advertised or otherwise applicable shipment period, TESTG will provide any notice, cancellation option, consent request, or refund required under applicable federal law.

The 30-day damaged-or-defective-product limitation does not eliminate rights that may apply to merchandise that was never shipped.

15. Chargebacks and Payment Disputes

Customers are encouraged to contact TESTG at testg@gmail.com before initiating a chargeback or payment dispute so that TESTG has a reasonable opportunity to investigate and resolve the issue.

Initiating a chargeback does not expand the customer’s eligibility under this policy.

TESTG may provide the customer’s order details, delivery records, correspondence, evidence, and acceptance of this policy to the applicable payment provider when responding to a dispute.

Nothing in this section waives any lawful right the customer may have to dispute a charge.

16. Fraud and Policy Abuse

TESTG reserves the right to deny a refund request and take appropriate action when there is evidence of:

• Falsified or altered photographs, videos, or documents;

• Multiple claims involving the same product or order;

• Intentional damage;

• False statements;

• Abuse of promotional offers;

• Attempts to obtain both a refund and another form of compensation for the same loss;

• Excessive or suspicious claims; or

• Any other fraudulent activity.

TESTG may restrict future purchases associated with verified fraud or repeated abuse, to the extent permitted by law.

17. Mandatory Consumer Rights

This Refund Policy is intended to describe TESTG’s voluntary refund procedure. It does not exclude, restrict, or waive any warranty, remedy, or consumer right that cannot legally be excluded under applicable federal, state, or local law.

Certain jurisdictions may provide customers with additional rights relating to defective, damaged, misrepresented, incorrectly supplied, delayed, or undelivered products.

Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will control.

18. Changes to This Policy

TESTG may update this Refund Policy from time to time.

Any updated version will become effective when posted, unless a later effective date is stated. The policy applicable to an order will generally be the version in effect when the order was placed, except where a change is required by law.

19. Contact Information

Questions or refund requests should be sent to:

TESTG
Email: testg@gmail.com