Refund policy

30-Day Care Promise

Last updated: October 28, 2026

We want every Warmwell Hand Wrap to arrive in perfect condition and work as it should. This policy explains what we do if it doesn't. It applies to orders placed on valtera.shop and delivered within the United States.

1. Damaged, defective or not working

• This applies within 30 days of the delivery date shown in tracking, if your wrap arrives damaged, has a manufacturing defect, or stops working under normal use.
• Email info@valtera.shop with your order number and a photo or short video that shows the problem.
• Once we've reviewed it, we'll send you a free replacement or refund you to your original payment method, at our choice.
• You don't need to send the item back unless we ask you to.

2. Lost parcels

• If tracking shows your order hasn't been delivered within 20 business days of shipping, contact us and we'll ship it again or refund you.
• If tracking shows your parcel as delivered but you can't find it, please check with neighbours and your local post office first, then write to us and we'll help.

3. Anything else

• If something isn't right for another reason, email us within 30 days of delivery and tell us what's going on. We read every message and will work with you to find a fair solution.
• Refunds for reasons other than those in sections 1 and 2 are at our discretion.

4. Cancelling an order

You can cancel free of charge until your order has shipped. Email info@valtera.shop with your order number as soon as possible.

5. How refunds are paid

• Approved refunds go to your original payment method.
• They usually appear within 5–10 business days, depending on your bank.

6. Fair use

We may ask for more information to check a claim, and we may decline claims that involve intentional damage, misuse, or false information.

7. Your legal rights

This policy does not limit any rights you have under applicable consumer protection law.

8. Contact

info@valtera.shop. We reply within 24 hours, 7 days a week.