Shipping policy
Shipping Policy
Effective Date: 7. 30. 2026
This Shipping Policy applies to all orders placed with Valtera and shipped within the United States.
Order Processing
Orders are typically processed within 2–3 business days after payment has been successfully completed.
Orders are not processed on weekends or U.S. public holidays. During periods of high order volume, processing may take slightly longer.
Shipping Time
After your order has been processed, estimated delivery within the United States is 8–12 business days.
The total estimated delivery time is therefore approximately 10–15 business days from the date the order is placed.
Delivery times are estimates and are not guaranteed.
Tracking Information
When tracking information is available, it will be sent to the email address provided during checkout.
Tracking updates may take several business days to appear after the order has been processed or shipped.
Shipping Delays
Valtera is not responsible for delays caused by circumstances outside its reasonable control, including:
- Carrier delays;
- Severe weather;
- Public holidays;
- Transportation disruptions;
- High seasonal demand;
- Incorrect or incomplete shipping information; or
- Other unexpected events affecting delivery services.
If your order has not arrived within the expected delivery period, contact us at info@valtera.shop.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, contact us immediately at info@valtera.shop.
We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
Valtera is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address.
Lost or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please:
- Check the surrounding delivery area;
- Ask household members, neighbours, building staff, or reception personnel;
- Confirm that the shipping address was correct; and
- Contact the shipping carrier for additional delivery information.
You may also contact us at info@valtera.shop, and we will review the situation and provide reasonable assistance.
Refused or Unclaimed Deliveries
Valtera is not responsible for packages that are refused, left unclaimed, or returned because the customer failed to collect the shipment.
Any additional shipping charges resulting from a refused, unclaimed, or incorrectly addressed package may be the customer’s responsibility, except where prohibited by applicable law.
Order Cancellations
Orders are not automatically cancellable after they have been submitted.
Valtera may attempt to cancel an order if the request is received before processing or shipment begins, but cancellation is not guaranteed.
Once an order has been processed or shipped, it cannot normally be cancelled.
Shipping Area
Valtera currently ships only to addresses within the United States.
We do not currently offer international shipping.
Contact Us
For shipping-related questions, contact:
Valtera
Email: info@valtera.shop